SkyCrown Casino - Terms & Conditions

Document Version: 1.0
Effective Date: March 27, 2025
Last Revision: September 26, 2025

1. Introduction

SkyCrown Casino (referred to as “the Platform,” “we,” “us,” or “our”) operates the gaming website www.skycrown.com in full compliance with all relevant legal requirements and industry regulations.

Important: Players are solely responsible for verifying that online gambling is legal in their jurisdiction before participating in any gaming activities.

2. Modifications to These Terms

We reserve the right to update or modify these Terms and Conditions as necessary. While we strive to notify players of major changes via email, we strongly recommend checking this page periodically for updates.

3. Player Eligibility

Age Requirements

Geographic Restrictions

Prohibited Jurisdictions:
Players from the following countries cannot register or play for real money: - United States, United Kingdom, China, North Korea - Russia, Iran, Sudan, Syria, Cuba, Belarus - Central African Republic, Libya

Bonus Restrictions:
Swedish players are not eligible for bonuses, promotional programs, VIP rewards, or loyalty point exchanges.

Your Responsibility:
You must ensure that participating in our games complies with your local laws. We cannot guarantee successful payment processing if you violate these geographic restrictions.

4. Game Availability & Provider Restrictions

Game availability varies by location due to provider licensing requirements. Using VPN services to bypass geographic blocks is strictly prohibited and may result in winnings confiscation.

NetEnt Game Restrictions

Tier 1 - License Required:
NetEnt games require proper licensing in: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, USA.

Tier 2 - Completely Restricted:
NetEnt games unavailable in: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, and 40+ additional territories (see full list in original documentation).

Branded Game Restrictions: - Planet of the Apes: Additional restrictions in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine - Vikings: Extra restrictions in 15+ countries including Canada, Cambodia, Indonesia - Narcos: Also restricted in Indonesia and South Korea - Street Fighter: Extensive restrictions across North and South America, plus specific Asian markets

NYX Games:
Canadian players cannot access NYX gaming titles.

5. Supported Currencies

We accept the following currencies: - Fiat: EUR, USD, CAD, AUD, NZD, NOK - Cryptocurrency: BTC, BCH, DOGE, LTC, ETH, USDT

6. Tax Obligations

You are fully responsible for all taxes, fees, and charges applicable to your winnings according to your local tax laws.

7. Game Rules & RTP

By using our platform, you confirm understanding of all game rules. Theoretical Return to Player (RTP) percentages are available for each game—please review them before playing.

8. Limitation of Liability

Player Acknowledgment

You understand and accept that gambling involves financial risk. SkyCrown Casino is not liable for any monetary losses incurred through gameplay.

Technical Issues

We are not responsible for: - Hardware or software malfunctions - Internet connectivity problems - Technical errors affecting game access - Service interruptions

Error Correction

If we detect incorrect payouts, bonus credits, or wagers due to technical errors or human mistakes: - We reserve the right to void affected wagers - Incorrectly credited amounts will be removed from your account - If you’ve withdrawn erroneous funds, the amount becomes a debt owed to us - You must notify us immediately upon discovering any crediting errors

Dispute Resolution

Our server logs and records serve as the final authority in resolving any disputes. The game server results take precedence over what appears on your screen.

9. Account Management

One Account Policy

Each player may create only one account. Multiple accounts by the same person will result in: - Account termination - Forfeiture of all winnings and bonuses - Cancellation of pending withdrawals

Account Security

Verification Requirements

We may contact you via phone for identity verification (KYC procedures). Your account may be restricted until verification is complete. If we cannot reach you within 14 days of a withdrawal request, your account will be locked.

10. Anti-Fraud Measures

We maintain strict anti-fraud protocols. Account termination and payment suspension may occur if you engage in:

Chargeback Consequences

If you initiate a chargeback, we will: - Deduct equivalent amounts from your balance - Pursue additional damages - Close your account and void all winnings

Document Requirements

All verification documents must be in Latin or Cyrillic alphabets. If unavailable, video verification showing your documents may be required.

Wagering Requirements

Deposits must be wagered 3 times before withdrawal. Multiple deposits without gaming activity require wagering the total amount before withdrawal is permitted.

KYC Compliance Timeline

Failure to provide complete KYC documentation within 40 days of request will result in winnings confiscation.

Important: We are not a financial institution. Your account bears no interest, and we don’t offer currency exchange services.

11. Deposit Policy

Accepted Payment Methods

Contact support@skycrown.com for country-specific payment recommendations.

Deposit Limits

Third-Party Payment Prohibition:
All deposits must come from accounts in your own name. Using third-party payment methods will result in: - Winnings confiscation - Original deposit returned to payment source owner - No liability for lost funds from third-party accounts

Cryptocurrency Note:
Due to blockchain technology limitations, deposit limits cannot be enforced for CoinsPaid system transactions.

12. Withdrawal Policy

Withdrawal Limits

Large Win Payments

Wins exceeding €15,000 may be paid in monthly installments of up to €15,000. Progressive jackpots are always paid in full.

Processing Times

Bank transfers are processed within 3 banking days. Intermediary banks may charge additional fees (typically up to €16).

Credit Card Withdrawals

We support: - Visa Original Credit Transfer (OCT) - Mastercard Payment Transfer

Requirements: - No corporate cards - Card issued in supported country - Bank approval (not guaranteed—banks may reject at their discretion)

Currency Conversion

Our operating currency is Euro. Transactions in other currencies may have slight variations due to conversion rates.

Note: USD bank transfer withdrawals are not available.

13. Refund Policy

Refund Eligibility

Refund requests are only considered: - Within 24 hours of the transaction, OR - Within 30 days if unauthorized account access is alleged

Refund Process

Before processing: - All bonuses are removed - All winnings are deducted - Refund amount is calculated from remaining balance

Required Documentation

Processing Time: 5-7 banking days

All refund-related costs are borne by the player.

14. Inactive Accounts

An account becomes inactive after 12 consecutive months without login activity.

Monthly Fee

Inactive accounts are charged €25/month (or currency equivalent) until: - Balance reaches zero, OR - Account is reactivated

15. Claim Limitation Period

Any legal claims related to these Terms or our services must be filed within one (1) year of the claim arising.

16. Complaint Procedures

Contact our customer service team for any service-related complaints.

Important Notes

17. Non-Transferability

You cannot transfer, assign, sell, or pledge: - Your account - Any winnings, deposits, or bonuses - Any rights or claims related to these Terms - Any account assets without our explicit consent

This prohibition includes all forms of transfer, including but not limited to gifting, trading, pledging, or hypothecation to any third party.

For questions or support, contact: support@skycrown.com

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