Privacy Policy

Version: 6.0
Effective Date: February 13, 2022
Last Updated: July 9, 2025

1. Our Commitment to Your Privacy

At SkyCrown Casino, protecting your privacy is our top priority. This Privacy Policy outlines our practices regarding the collection, processing, storage, and sharing of your personal information. We are fully committed to transparency, security, and compliance with all applicable data protection regulations, ensuring your data is handled with the utmost care and responsibility.

2. Information We Collect

We collect various categories of personal data to provide you with secure and seamless gaming services:

Registration Information

• Full legal name
• Date of birth
• Valid identification documents
• Residential address
• Email address and phone number

Financial Information

• Banking account details
• Payment card data
• Transaction history (deposits, withdrawals, winnings)

Gaming Activity

• Gameplay patterns and history
• Betting records and preferences
• Account activity logs

Technical Information

• IP address and geolocation data
• Device type and browser information
• Session data and usage analytics

Verification Documents

• Government-issued IDs
• Proof of address
• Documents required for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance

Additional Data

• Any other information necessary to deliver our gaming services effectively

3. How We Gather Your Information

Your personal data reaches us through several channels:

Direct Submission

When you register an account, participate in games, or reach out to our support team, you provide information voluntarily.

Automatic Collection

We use cookies, analytics tools, and tracking technologies to automatically gather technical data that helps us optimize your experience and improve our platform.

External Sources

We may obtain supplementary information from: - Financial institutions - Regulatory authorities - Fraud prevention services - Identity verification providers

This external data helps us maintain security, prevent fraud, and ensure regulatory compliance.

4. Why We Use Your Personal Data

We process your information for the following essential purposes:

Account Operations

Creating, verifying, and managing your player account to ensure uninterrupted access and quality support.

Payment Processing

Facilitating secure deposits, withdrawals, and payout transactions with industry-standard protection measures.

Gaming Integrity

Maintaining fair play standards and promoting responsible gaming practices.

Regulatory Compliance

Meeting legal obligations under AML regulations and gambling licensing requirements.

Communication

Delivering promotional offers, platform updates, and important account notifications.

Security & Fraud Prevention

Identifying and blocking suspicious activities, unauthorized access attempts, and fraudulent behavior.

Platform Enhancement

Analyzing user behavior to improve gameplay features, optimize performance, and refine our services.

5. Legal Basis for Data Processing

Our data processing activities are founded on solid legal grounds:

Contractual Necessity

Processing is essential to provide our gaming services and fulfill our agreement with you.

Legal Obligations

We must process certain data to comply with gambling regulations, AML laws, and other legal requirements.

Legitimate Interests

We process data to: - Enhance platform security - Improve user experience - Conduct business analytics - Send marketing communications (where applicable)

Your Consent

In specific situations, we process data based on your explicit agreement, such as opting into promotional emails or optional services.

6. Your Privacy Rights

You maintain significant control over your personal information:

Right to Access

You can view all personal data we hold in your account at any time.

Right to Correction

If you notice inaccurate or outdated information, you may request corrections. We may require supporting documentation to verify the changes.

Right to Deletion

You can request removal of your personal data. However, certain information may be retained when: - Required by our data retention policies - Necessary for legal compliance - Needed for legitimate operational purposes

Right to Withdraw Consent

You can revoke previously granted consent at any time.

How to Exercise Your Rights

Contact our support team at support@skycrown.com for assistance with any privacy-related requests or questions.

7. Data Retention Period

We retain your personal information only as long as necessary to fulfill our legal, regulatory, and business obligations.

Retention Timeline

• Financial and transaction data: Minimum of 5 years (as required by AML regulations)
• Other personal data: Duration varies based on operational needs and legal requirements

Data Disposal

Once the retention period expires, your personal data is either securely deleted or anonymized, ensuring it can no longer identify you.

8. Security Measures

We implement comprehensive security protocols to protect your data:

• Encryption: Industry-standard encryption for data transmission and storage
• Access Controls: Strict limitations on who can access personal information
• Security Monitoring: Continuous surveillance for potential threats
• Regular Audits: Periodic security assessments and updates

Data Breach Protocol

In the unlikely event of a security breach, we will: - Notify affected users promptly - Inform relevant regulatory authorities as required by law - Take immediate corrective action

9. Data Sharing & Disclosure

We may share your personal information with the following parties:

Service Providers

Third-party vendors supporting our operations, including: - IT infrastructure and technical support - Payment processing services - Marketing and analytics platforms - Legal and compliance consultants

Regulatory Bodies

Government agencies and law enforcement when legally required or requested.

Business Transactions

During mergers, acquisitions, asset sales, or corporate restructuring.

International Transfers

When data is transferred outside your country, we ensure appropriate safeguards through: - Standard contractual clauses - Adequacy decisions - Other legally recognized protection mechanisms

10. Cookies & Tracking Technologies

We utilize cookies and similar technologies to: - Enhance website functionality - Personalize your gaming experience - Analyze platform performance - Deliver targeted content

Your Control

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

For detailed information, please review our Cookie Policy.

11. Minor Protection Policy

Age Requirement: Our services are exclusively for individuals 18 years or older (or the legal gambling age in your jurisdiction).

Our Commitment

• We do not knowingly collect data from minors
• If we discover underage registration, we immediately:
  • Delete all associated personal data
  • Close the account
  • Take appropriate preventive measures

We are dedicated to maintaining a safe, adult-only gaming environment.

12. Policy Updates

This Privacy Policy may be revised periodically to reflect: - Changes in data protection laws - Regulatory requirements - Business practice improvements

Notification

When significant changes occur, we will: - Notify registered users via email - Display prominent notices on our website - Update the “Last Updated” date at the top of this document

We encourage you to review this policy regularly to stay informed about how we protect your information.

Questions or Concerns?
Contact us at: support@skycrown.com

Last reviewed: July 9, 2025